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FAQ & POLICIES

SIZING

WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
Every piece of clothing has different sizes. Each product should have their own measurements for you to compare yourself or a garment you have with. If there are none, let us know by email and we can get you them! Please keep in mind most of our clothing is made from manufacturers based in Asia, so expect sizes to be smaller than those in Europe/US! 

 

RETURNS/EXCHANGES

1. CHANGES AND CANCELLATIONS
If you change your mind about an order, please contact us within two days of placing your order! We will only be able to accept changes or cancellations IF the order has not been processed yet. However, we cannot promise that your order will be canceled, so please do not purchase an item if you are not certain about your decision. 
 
2. REFUNDS AND EXCHANGES
We only accept returns if an item is defected, or does not match the order (wrong item selection, wrong size or color). If so, please email us at info@harajukurose.com and provide photographic evidence within 2 DAYS after receiving the items. Once we have given you confirmation and the item appears to be in visibly new condition; we will accept the return and refund you accordingly. You must return your package within 7 days upon confirmation, or the return will be denied. PLEASE DO NOT BUY IF THE SIZE IS NOT CERTAIN.
 
3. SIZE EXCHANGES
We DO NOT accept exchanges. All of our products have different measurements, so it is important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. If there are no measurements or you want more information about a specific product, please email us at info@harajukurose.com.
   

SHIPPING

1. TAXES AND DUTIES
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.  
 
2. SHIPPING TIME
Order processing time takes 1-7 business days before shipment. Deliveries take usually 1 week to 5 weeks. However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 8 weeks. It depends what you purchased/where you live! You can email us at info@harajukurose.com for specific shipping times.  
IF YOU HAVE ANY MORE QUESTIONS PLEASE EMAIL US AT INFO@HARAJUKUROSE.COM!

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